Coronavirus information and cancellation policy

EFFECTIVE MARCH 11, 2020- Force Majeure Policy is in place until further notice:

We know you may have questions about the coronavirus (COVID-19) and what it means for an upcoming reservation. As the situation evolves, this page is the best place to learn more about Downcity Inn's policy.

More information is coming out every day, and that can make this a confusing time to travel. We’ll continue to monitor the situation and share updates as we have them. 

What does this policy mean?

Eligible reservations can be canceled without charges, including:

  • Guests who are traveling from severely impacted areas (for a list of areas impacted and covered by this policy, see below)

  • Anyone who can’t complete their trip due to official federal government travel restrictions, medical or disease control duties, flight or ground transportation cancellation initiated by the provider due to COVID-19, or suspected or confirmed cases of COVID-19.

  • The policy applies to any reservations booked on or before February 1, 2020, with check-in date of April 1, 2020 or earlier. 

Areas of Impact covered

Mainland China

South Korea

EU Countries - Excluding UK

What is not eligible for refund

  • Refunds will not be issued for domestic travelers or travelers from countries not on the travel ban list unless they are already eligible for refund under our standard refund policy. The Downcity Inn's standard cancellation policy allows all guests to cancel a reservation at least 7 days prior to arrival and receive a 50% refund. Reservations cancelled  within 7 days of arrival are not eligible for refund or modification. Please refer to the refund policy in your itinerary provided by your booking website for more details.

  • Sorry, We are only able to refund those blocked from travel. Local event cancellations or changes to plans are not eligible.





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